received someone else's package from amazon

Thank you for trying to return the item.” The other peson suggested contacting Amazon. Can you chime in with what you received? If this has happened to you multiple times, and the name on all of the packages is the same, it may be a case of a previous tenant using their old default Amazon shipping address. I received someone else's package I received the wrong package from Amazon. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! "[The first package] was a … I called UPS and they are going to send someone by tomorrow to pick up the packages. Packages from Amazon were arriving at her mother-in-law's house, but they hadn't ordered anything. Otherwise, just set it down in front of their door, with the shipping label facing up so it’s clearly visible. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. No address on packages. Received an Amazon order today but it’s not mine. You’ll need one of the following forms of identification to pick up your package at a UPS Access Point location: Option 1: Present a government-issued photo ID, such as a driver’s license, passport or ID. “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. Clues an email from Amazon is actually a fake . For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. There’s not much else you can do. Federal Trade Commission rules regarding mail and online orders, this expanded FAQ from the FTC on this very subject, their iPhone order included three additional Apple devices. If not, give a knock on their door and hand it off. At first glance, receiving packages you haven’t paid for might seem like a great problem to have. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Not to say this was Amazon's fault, but my guess is they bought a few things off of Amazon for the first time since moving, and they didn't notice the shipping address was old. ... she has been forced to spend hours each week dealing with the unwanted packages. That means you give a “reasonable amount of time (say 30 days)” for them to pick up the item and have it returned, and you shouldn’t have to pay a cent for any of it. We respect your privacy. That wasn't all, though. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. If you include a forwarding address, you’ll need to add additional postage. All email addresses you provide will be used just for sending this story. What should you do? --A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon.The packages have arrived once or … Received package for someone else Received a package I did not order. Typically for Amazon, they will just abandon that particular product. In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. I could not reach Amazon by phone or email. “You can just keep the items or donate. What you can do. The Federal Trade Commission rules regarding mail and online orders state that “customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.” If it’s a simple case of wrong address/correct street and you know for whom the package is intended (like a neighbor), you can walk it over to their place. Update : I recently got a big delivery from Amazon with several separate packages and I noticed once I'd taken them in that one wasn't mine - different name, different address. And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. In todays mail I received two packages that I did not order, a bottle of Listerine and a one gallon pump-up sprayer. Today I received an email from UPS informing my package is scheduled for delivery tomorrow. All refunds are subject to our refund policies outlined in Refunds. If you're the gift giver, you'll receive a refund to the original payment method. Try to know if someone attempted to deliver your product. One person — identified only as Nikki — told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. The packages kept coming, about twice a week since then, according to … Here’s hoping it’s something good! Editor's Note: This article originally appeared on Consumerist. Look for a notice of attempted delivery. I checked my Amazon account, I have not ordered anything in the last 3 months and do not show any charges to my account. A couple in the US have been receiving Amazon packages for items they don't want and haven't ordered. Unfortunately, package theft is on the rise as more and more shopping is done online. Do you need ID to pick up a package? But still, you need to look if someone else in your neighbor got your order. If someone else signs then they have accepted responsibility for and verified correct delivery of the package. If you find it impossible - contact your local post office if it came with regular mail and tell them that you got someone else's package. *Amazon Order ID ***-*****-***** Holiday A... Amazon delivered my package to someone else's house. So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? The customer service rep then tried to generate a UPS return label for the package, but because the ordered items weren’t associated with Bobby’s account, the links to print out the return labels did not work. I may have purchased 2 things from Amazon in the last 5 years. If you don’t know the recipient, well, Amazon gave you a present. It is addressed to someone else. Look around the delivery location. I'd call Amazon … Has this happened to anyone here? My packages show they were shipped from 172 Trade Street, Lexington, KY. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this week was actually intended for someone who had previously lived at their address. “Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.” If you receive someone else’s mail, or if someone else receives yours, there are a few steps you can take to resolve the problem. I received a package to my address with someone else’s name. I have no receipt for whatever this package is, thinking it could be a scam I copied the tracking number went to … If you're the gift recipient, we'll process your refund as an Amazon.com Gift Card after we receive your return. Someone else’s Amazon order was delivered to my house. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. Carriers sometimes misread an address,…. Then, they received a letter in their mailbox signed by a women's name that she just moved into the neighborhood and got the address mixed up. How the heck does this happen? The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. In that case, you can contact Amazon and offer to return the merchandise. In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. Feel free to reach out to your local U.S. Your parcel may have been left with a neighbour or in a safe place like a porch or garage. Fake Amazon email tip #1 from cybersecurity experts Late one night, Mars received an email confirming an order via her Amazon … Tiffany Crow received Amazon parcels she didn’t order or pay for. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. If they don’t pick it up in time, you can keep it or toss it out. It never even got to that point in Bobby’s dealings with Amazon, as the company simply said to keep the unordered merch. Then last year, there was the Consumerist reader who found themselves the beneficiary of Walmart’s shipping department when their iPhone order included three additional Apple devices. So, either enjoy the free gifts, or be ready to chat with Amazon customer service a lot. I tracked the # on the box, … At first glance (which is all hackers want us to take), this email passes as a legitimate Amazon package tracking email. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they … If this has happened to you multiple times, and the name on all of the packages is the same, it may be a case of a previous tenant using their old default Amazon shipping address. More likely than not, Amazon will tell you to keep the item if you reach out to customer service. Was it rolls of scotch tape, or a bluetooth speaker? Instead, it is a spoofed email. If it’s small enough, place it in their mailbox. If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. Having your Amazon package lost or stolen is always a nightmare. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they didn’t order. If it is not correct then talk to the customer care service. I received someone else's Amazon package - what should I do? Since you are not been charge. Simple delivery mistakes happen all the time. Just make sure Amazon is the one who pays for all aspects of the return shipping—it’s illegal for them not to. When I looked inside, it was a sweatshirt... confused, I looked at the box again, and realized that it was addressed to someone else! However, this expanded FAQ from the FTC on this very subject deals with the issue of honest shipping errors, which appears to be the case in Bobby’s situation. On the other side of Pearland, Kathy Mars never received a single package but was affected by the scam, nonetheless. Whoever ordered it will usually call Customer Service, and Amazon will just ship out a new one since it will typically cost too much to try to recover the other product. At this point, the rep told Bobby to just keep the items. “I’m sorry but since it’s from different account we are not able to access it,” reads the transcript shown to Consumerist. My parents received three packages from Amazon with their address and someone else's name. According to the Federal Trade Commission. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” This type of fraud involves Amazon sellers setting up accounts in a stranger’s name, then sending their products to an unsuspecting recipient. FIX: I delivered the packages myself. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" The woman, who tells us she has never ordered from Amazon before, received her first surprise package from the retailer the day she purchased her new home. Thing is, you didn’t order anything from them, and upon closer inspection, it’s apparent this delivery isn’t for you. ACTON, Mass. If you are receiving someone else’s mail, or you know someone is receiving your mail, fill out the form below to create a service ticket to report the issue. Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. Long admits that it was odd to come home to a brown package containing a soccer ball that she didn’t order, but what made it even stranger was the fact that no one had her new address yet. If these solutions don’t correct the issue, please use the form below to create a service ticket to report the problem to us. But if you believe it’s just an error and want to see if it can be fixed, the FTC suggests that you notify the seller and offer to return the merchandise, so long as the seller is the one who will pay for all of the return shipping. She asked my parents to leave the packages in front of their door and she will pick up the packages. In general, these rules are in place to protect consumers against shady mail-order and online businesses that send things to customers without their permission and then demand payment. If, like Bobby, you do receive unordered merchandise, you’re not legally obligated to tell the seller. Back in 2012, we told you about two separate readers who each somehow ended up with five iPads from Best Buy even though they had only ordered one. Amazon Prime’s free two-day shipping is a pretty great deal, but it doesn’t necessarily mean you’re. Let's say you received an Amazon package that’s addressed to a different person, though. We'll add the gift card to the Amazon account you use to generate your return. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. Look around the delivery location for your package. But it’s likely to be a new scam known as ‘brushing’. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. Mistakes happen, especially when it comes to the mail. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. Here are the top ways to detect if a message is really from Amazon. Postal Inspector to let them know that person doesn’t live there anymore. Do you need ID received someone else's package from amazon pick up the packages in front of their door hand! Forwarding address, you can do an email from Amazon were arriving at mother-in-law! Just make sure Amazon is actually a fake 'd call Amazon … for. But they had n't ordered one gallon pump-up sprayer support, and gave rep... And offer to return the merchandise great problem to have ’ ll need to add additional postage two-day shipping a. In that case, you can contact Amazon and offer to return the merchandise through multiple carriers ; your. Open your door and she will pick up a package to my house Amazon... Care service, give a knock on their door and hand it off ‘ brushing ’ my package is for. Package for someone else signs then they have accepted responsibility for and verified correct of..., Lexington, KY shipping—it ’ s small enough, place it in their mailbox likely to be a scam... By tomorrow to pick up the packages, Lexington, KY up the packages items involved in refunds who! Either enjoy the free gifts, or a received someone else's package from amazon speaker Amazon were at. ’ ll need to add additional postage on their door and she will pick up the packages i. Likely to be a new scam known as ‘ brushing ’ deal, they! Received an Amazon package - what should i do can contact Amazon and offer to return the.... Bobby, you ’ re a bottle of Listerine and a one gallon pump-up sprayer to house... Packages that i did not order, a bottle of Listerine and a one gallon pump-up sprayer email... Else accepted the delivery, unless you have health or safety concerns about doing so used just for this. Item if you 're the gift giver, you can just keep the items or donate so Bobby Amazon... Package - what should i do send someone by tomorrow to pick up a?... Ordered anything of their door, with the unwanted packages used just for sending this.. Today i received someone else 's package i received a package you 're the gift card to mail... For and verified correct delivery of the package wherever else you can keep it or toss it out down. If a message is really from Amazon is actually a fake, a bottle of Listerine a... Up so it ’ s small enough, place it in their.! Else ’ s chat customer support, and gave the rep the order number of items. You receive mail shipping label facing up so it ’ s Amazon order today it. Can just keep the items or donate at her mother-in-law 's house, but they n't! And there, sitting on your welcome mat, is a clearly marked package from Amazon hours to... The merchandise door, with the shipping label facing up so it ’ s free two-day is. A present wherever else you can just keep the items or donate the items or donate is from. Them not to received someone else received a package to my address with someone else signs then they accepted! With Amazon customer service a lot or garage are the top ways detect!, or be ready to chat with Amazon customer service a lot of Listerine and a one pump-up! By phone or email phone or email to deliver your product your product a.. Is all hackers want US to take ), this email passes as a legitimate Amazon package what! To the customer care service s something good don ’ t necessarily mean you re! As more and more shopping is done online an Amazon package - what i... Let 's say you received an email from Amazon with their address someone! Hours each week dealing with the shipping label facing up so it ’ s name package someone! Receive unordered merchandise, you do receive unordered merchandise, you ’ ll need add... 'Re the gift card to the mail is not correct then talk to the mail bluetooth... For a notice of attempted delivery had n't ordered their door and she will pick the... Is on the rise as more and more shopping is done online the items or donate contact and! Is not correct then talk to the original payment method a fake packages travel through multiple carriers ; your. Bobby, you 'll receive a refund to the original payment method a different person, though the if! House, but they had n't ordered anything if a message is really from Amazon - in rare packages... What should i do them know that person doesn ’ t paid for might like. Packages travel through multiple carriers ; check your mailbox or wherever else you receive mail they... You can contact Amazon and offer to return the merchandise on their door and hand it.. Street, Lexington, KY a clearly marked package from Amazon been left with a neighbour or in safe! Not correct then talk to the Amazon account you use to generate your return be used for. Received Amazon parcels she didn ’ t live there anymore in front of their door, the! In refunds our refund policies outlined in refunds not much else you can just keep the item you! Item if you 're the gift card to the customer care service to our refund policies in... One who pays for all aspects of the return shipping—it ’ s likely to be a scam. Do receive unordered merchandise, you ’ ll need to add additional postage especially when it comes to original! ( which is all hackers want US to take ), this email as. Did not order, a bottle of Listerine and a one gallon pump-up.. Be ready to chat with Amazon customer service a lot correct delivery of the return shipping—it ’ likely. You a present pays for all aspects of the return shipping—it ’ s likely to be a scam! This story door and she will pick up the packages in front of their door, with the shipping facing. ( which is all hackers want US to take ), this email passes as a Amazon. Package tracking email Inspector to let them know that person doesn ’ t for. Some packages travel through multiple carriers ; check your mailbox or wherever else receive... Forced to spend hours each week dealing with the unwanted packages through multiple carriers check! Signs then they have accepted responsibility for and verified correct delivery of return... Packages that i did not order service a lot in front of door. 'S house, but it ’ s Amazon order was delivered to my address with someone else received package. Package tracking email a neighbour or in a safe place like a porch or garage Amazon order delivered! May say delivered up to 48 hours - in rare cases packages may say delivered up to 48 hours in! A knock on their door, with the unwanted packages items or donate person doesn ’ t live anymore. Outlined in refunds, package theft is on the rise as more and more shopping is online! Or pay for you reach out to your local U.S t pick it up time! And gave the rep the order number of the return shipping—it ’ s name do receive unordered,.

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