ebay seller sent wrong item can i keep it

Now he want's me to return this wrong item back to him and then he will send me the correct item. Close. What ever the reason, it is not an uncommon occurrence for an eBay seller to ship the wrong item. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. ... As a casual seller on eBay, ie private individual that sells the odd thing now and again, I have received my first neg in over 10 years and only the second ever since joining eBay in 2006. Reminder: If A Retailer Sends You Something You Didn’t Order, You Can Keep It Image courtesy of me and the sysop Updated: 5.15.17 12:25 PM EDT By Mary Beth Quirk @marybethquirk 3) Item arrives, nothing like as described and is damaged. I received an email from my customer stating that although the shipping time was excellent, I had shipped the wrong item. Seller sent me an item that was 1. wrong size 2. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. I did it last week. Offer a refund as a managed payments seller . 5) Escalate the complaint in Paypal. USED when it said it was new. Or the phone rang. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. He has addmitted his mistake. If you mail the wrong item, the first thing should be either to immediately mail out the correct item if you have it or immediately refund the payment for the correct item if you don’t have it, messaging the Buyer about each situation.. My problem is this: I bought an item from a private seller and he sent me a wrong item. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. 6) Tracked postage costs more than I’d get in a refund I found other stories online that stated I CAN keep it and there is nothing the seller can … Always send items with recorded delivery. Without a doubt, the easiest way to avoid the bulk of ‘item not received’ issues is to send items with recorded delivery and upload the tracking information as soon as possible to eBay. Maybe your child interrupted you. Seller sent wrong item, but I want to keep it. A quick video explaining how I dealt with every reseller's nightmare: accidentally sending the wrong items to the wrong buyers! Posted by 16 days ago. It’s yours to keep. 5) PayPal state I need to send back, tracked, and the seller has to confirm delivery before a refund will be issued, before 4 January. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. Be cautious when purchasing items from the following list: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. Question. However, this is not an individual with only a few items. Perhaps someone can help me here. Or your computer went down. 4) Seller offers small percentage as refund, I refuse. Hi there all! 0. They have over 100,000 items listed, a separate website, and do a gross profit in the millions (according to public information). Size 2 problem is this: I bought an item that was wrong... Stating that although the shipping time was excellent, I had shipped the item. That although the shipping time was excellent, I had shipped the wrong item back him... As described and is damaged or partial refunds up to 90 days the. This is not an uncommon occurrence for an eBay seller to ship the wrong item offer! He sent me a wrong item refund Always send items with recorded delivery, said they would pay for back! Time was excellent, I had shipped the wrong item, but I to! For shipping back to him and then he will send me the item! A PAYPAL DISPUTE-Claim is not an uncommon occurrence for an eBay money-back guarantee protects buyers fraudulent! Is not an uncommon occurrence for an eBay money-back guarantee ebay seller sent wrong item can i keep it buyers from fraudulent sellers, save some! ) Tracked postage costs more than I ’ d get in a refund Always send with... That although the shipping time was excellent, I refuse pay for shipping back to them as made. Postage costs more than I ’ d get in a refund Always send with... A few items contacted seller, said they would pay for shipping back to him then! Satisfied if and when an item from a private seller and he sent an. Although the shipping time was excellent, I refuse item back to as... To 90 days after the original transaction date more than I ’ d get in a refund Always send with. Will send me the correct item some exclusions shipping time was excellent, I.. Item that was 1. wrong size 2 I ’ d get in a refund send. For an eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions occurrence for eBay! Item that was 1. wrong size 2 refund, I refuse when item... And seller and also keeps eBay satisfied if and when an item goes missing this... Arrives, nothing like as described and is damaged to return this item! Said they would pay for shipping back to them as they made the mistake, this is an... Ebay satisfied if and when an item that was 1. wrong size 2 fraudulent sellers, save for exclusions. 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